Upstream BPO

Kuala Lumpur, Malesia

Persone eccellenti, Servizio eccezionale

Upstream BPO è un'azienda globale di outsourcing di processi aziendali con sede in Malesia e operazioni di consegna nelle Filippine e in Uzbekistan. Aiutiamo le aziende a scalare l'esperienza del cliente, le vendite e le funzioni operative attraverso soluzioni di outsourcing flessibili e abilitate dalla tecnologia. I nostri servizi includono supporto clienti omnicanale e operazioni di contact center, outsourcing delle vendite, generazione di lead B2B e fissazione di appuntamenti, moderazione di contenuti e servizi di trust and safety, annotazione di dati e supporto alla formazione AI, operazioni di back-office, supporto e-commerce e outsourcing finanziario e contabile. Il nostro modello di consegna multi-paese offre ai clienti l'accesso a talenti qualificati e multilingue, capacità di forza lavoro scalabile, copertura estesa delle ore operative e consegna del servizio conveniente in diversi mercati e fusi orari. Lavoriamo come un'estensione delle attività dei nostri clienti, combinando persone formate, processi strutturati, quality assurance, automazione intelligente e tecnologia basata sull'IA per migliorare la soddisfazione del cliente, l'efficienza operativa e le prestazioni aziendali. Upstream BPO ha costruito relazioni durature con i clienti fornendo costantemente risultati affidabili, misurabili e scalabili. Molte delle nostre partnership con i clienti continuano da oltre cinque anni, riflettendo il nostro impegno a diventare un partner di outsourcing strategico di fiducia piuttosto che un semplice fornitore di servizi.

1000 persone nel loro team

Parla Inglese, Malay, Cinese, Russo, Hindi... Vedi di più

Sortlist membro da 2021

Fondato in 2014

Nessuna revisione ancoraSii il primo a scriverne uno

Servizi

9 servizi offerti da Upstream BPO

Descrizione
Upstream BPO provides outsourced B2B lead generation, appointment setting, inside sales and customer acquisition support for companies seeking to build qualified sales pipelines and enter new markets. Our services include prospect research, contact-list development, outbound calling, email outreach, lead qualification, appointment booking, lead nurturing, CRM updates and sales pipeline support. Campaigns can be tailored by industry, geography, company size, decision-maker profile and buying intent. Our teams operate as an extension of the client’s sales function, using structured scripts, quality monitoring, performance reporting and continuous campaign optimisation to improve lead quality and conversion opportunities. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual sales teams for regional and international B2B campaigns.
Capacità in Growth marketing (9)
Lead GenerationLead NurturingCustomer AcquisitionLead ManagementB2B Lead GenerationInbound Lead GenerationLead AcquisitionLead OutreachLead Qualification
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Descrizione
Upstream BPO provides outsourced community management, social customer care, content moderation, and trust and safety support for brands, online platforms and digital communities. Our teams manage comments, direct messages, customer enquiries, user engagement, complaint handling, escalation workflows and community guideline enforcement across platforms including Facebook, Instagram, LinkedIn, YouTube and X. We help clients maintain responsive, safe and professionally managed online communities through trained moderation teams, structured quality assurance, multilingual support and clear reporting. Our services can include proactive engagement, harmful-content review, spam monitoring, sentiment tracking, crisis escalation and after-hours community coverage. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable community management teams for regional and global brands.
Capacità in Community Management (9)
Community BuildingInstagram Community ManagementFacebook Community ManagementCommunity Management ExternalizationYoutube Community ManagementLinkedIn Community ManagementMonthly ReportingTwitter Community ManagementComment Moderation
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Descrizione
Upstream BPO provides outsourced e-commerce operations and customer experience support for online retailers, direct-to-consumer brands and marketplace sellers. Our services include customer enquiry management, order processing, marketplace administration, product listing support, inventory coordination, returns and refund handling, delivery follow-up, complaint resolution, promotion support and customer review management. We support e-commerce operations across websites and marketplaces such as Shopify, Shopee, Lazada and TikTok Shop, helping businesses maintain faster response times, accurate order handling and consistent customer experiences across multiple sales channels. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual teams, structured quality assurance and flexible operating-hour coverage for growing e-commerce businesses.
Capacità in E-Commerce (11)
Ecommerce AnalyticsEcommerceRevenue TrackingShopify MarketingOnline RetailOnline EcommerceElectronic commerceeCommerce DevelopmentEcommerce SolutionsMarket Penetration Study+1
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Descrizione
Upstream BPO provides AI data services, data annotation, AI training support and human-in-the-loop operations for businesses developing or improving artificial intelligence solutions. Our teams support text, image, audio and conversational data workflows, including data labelling, classification, transcription, quality assurance, model-response evaluation, prompt testing and multilingual dataset review. We also support AI chatbot, voice-agent and customer-experience automation projects through structured data preparation, supervised review and ongoing operational support. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, we provide scalable teams, multilingual capabilities and flexible delivery models for global AI projects
Capacità in Intelligenza Artificiale (25)
Machine LearningDeep LearningVirtual ReceptionistAI DevelopmentAI ExpertiseAI ResearchFraud detectionGenerative AIAI StrategyMarketing optimization+15
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Descrizione
Upstream BPO provides outsourced market research, mystery shopping and customer experience audit services for businesses seeking reliable market intelligence and actionable customer insights. Our services include mystery shopper programmes, customer satisfaction surveys, telephone and online research, competitor analysis, market-entry research, consumer insight collection, lead research, database development and structured data collection. We support both qualitative and quantitative research projects, from questionnaire administration and respondent outreach to data validation, reporting and operational recommendations. Our CX audit services help businesses evaluate service quality across contact centres, retail locations, digital channels and customer journeys. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual research teams for regional and international projects.
Capacità in Ricerca di mercato (16)
Data CollectionMarket ResearchMarket ExpansionMarket ResearchCompetitor ResearchQualitative ResearchQuantitative ResearchCustomer Satisfaction SurveyOnline SurveysConsumer Insights+6
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Descrizione
Upstream BPO provides outsourced social media management and social customer care for businesses requiring responsive, consistent and professionally managed digital channels. Our services include social media inbox management, comment and direct-message handling, customer enquiry resolution, complaint escalation, social listening, content moderation, online reputation monitoring, posting support and performance reporting. We support brands across Facebook, Instagram, LinkedIn, YouTube, TikTok and X, helping them improve response times, customer engagement and service consistency. Our teams can work alongside internal marketing departments, following approved brand guidelines, escalation procedures and customer-service standards. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual social media support for regional and global brands.
Capacità in Social Media (17)
Social Media ManagementSocial Media AnalysisSocial Media ContentSocial Media ServicesOnline Reputation ManagementFacebook Business ManagerSocial Media GrowthSM AnalyticsSocial ListeningSocial Media Monitoring+7
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Descrizione
Upstream BPO provides outsourced email marketing, B2B email outreach and campaign operations for businesses seeking to generate leads, nurture prospects and improve customer communications. Our services include prospect-list research, audience segmentation, campaign setup, email copywriting, outbound email execution, newsletter management, lead nurturing, inbox monitoring, response handling, CRM updates and performance reporting. We support both sales and customer-engagement campaigns, including cold email outreach, follow-up sequences, transactional communications and marketing automation. Our teams follow approved brand, compliance and data-handling guidelines while continuously monitoring campaign quality, engagement and conversion performance. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual email campaign support for regional and international markets.
Capacità in E-Mail Marketing (22)
Lead NurturingNewsletterBulk EmailEmail Lead GenerationEmail CopywritingOutbound MailingDirect MailingEmail Marketing CampaignEmail Marketing AutomationOpt In Email+12
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Descrizione
Upstream BPO provides outsourced website administration and content operations for businesses requiring reliable ongoing support without maintaining a large in-house web team. Our services include CMS administration, website content updates, product and catalogue uploads, landing-page changes, image and document publishing, metadata updates, website data entry, quality assurance and routine content maintenance. We support WordPress, e-commerce platforms and other content management systems, following approved brand guidelines, publishing workflows and quality-control procedures. Our teams can also coordinate website enquiries, form submissions, content schedules and basic operational reporting. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable website administration teams for regional and international businesses.
Capacità in Amministrazione Web (14)
CMSSystems IntegrationWebsite SupportWebsite MaintenanceDomain ManagementWordPress AdministrationWebsite Content ManagementProduct UploadProduct Catalogue ManagementContent Publishing+4
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Descrizione
Upstream BPO provides cybersecurity consulting and support services to help businesses reduce security risks, strengthen data protection and improve organisational security practices. Our services include cybersecurity risk assessments, security policy development, access-control reviews, data privacy support, cybersecurity awareness training, phishing-risk education, incident-response planning and security compliance readiness. We help businesses identify operational vulnerabilities, improve employee awareness and establish practical controls for protecting systems, networks, customer information and business data. Our approach combines structured assessments, documented recommendations and ongoing support aligned with each client’s operational environment. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO supports regional and international businesses seeking scalable cybersecurity advisory and operational support.
Capacità in Cyber Security (17)
CybersecurityData ProtectionCybersecurity Incident ResponseSecurity Risk AssessmentAccount Takeover Prevention (ATO)Vulnerability AssessmentManaged Security ServicesCybersecurity Awareness TrainingInformation Security ConsultingSecurity Policy Development+7
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Squadra

1000 membri del team di Upstream BPO

StoriaUpstream BPO is headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan. Our multilingual teams provide customer service, sales outsourcing, lead generation, content moderation, data annotation, e-commerce and back-office support.

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Contatto

Dati di contatto di Upstream BPO

Dettagli

Sede centraleQ Sentral, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia