Yoummday GmbH
Outsourcing del customer service e delle vendite con oltre 27.000 agenti verificati e tecnologia CX proprietaria.
yoummday è un partner per l’outsourcing del customer service e delle vendite per aziende, dalle scale-up alle grandi imprese. Il nostro modello ibrido di delivery combina oltre 27.000 agenti freelance verificati in più di 70 Paesi, una tecnologia CX proprietaria e oltre 200 esperti di operations. Gli agenti umani restano responsabili di ogni interazione con il cliente, mentre l’IA li supporta nel recruiting, nella gestione della forza lavoro, nelle conversazioni live, nel controllo qualità e nell’assistenza scritta. I clienti utilizzano yoummday per il customer service inbound, le vendite outbound, il supporto multilingue, la gestione dei picchi di attività, il supporto tecnico e le operazioni di back-office tramite telefono, chat, e-mail, social media e canali di back-office. I progetti standard possono essere avviati entro un massimo di 14 giorni e le dimensioni del team possono essere adattate fino all’80% nell’arco di cinque ore. Il servizio è disponibile in oltre 35 lingue. I clienti possono scegliere tra Managed Service, in cui yoummday gestisce l’operazione di customer service end-to-end e si assume la responsabilità degli SLA, ed Enabled Service, in cui il team del cliente mantiene il controllo operativo utilizzando i Talents e la piattaforma di yoummday. Le operations sono progettate secondo il principio della privacy by design e supportate dalle certificazioni ISO 27001, ISO 9001 e PCI DSS, dalla residenza dei dati nell’UE e dalla conformità al GDPR. Il modello è incentrato su prestazioni misurabili, anziché sulla semplice vendita di postazioni o ore, con report su KPI quali CSAT, NPS, risoluzione al primo contatto e conversione delle vendite. Fondata a Monaco di Baviera nel 2016, yoummday oggi supporta oltre 150 clienti in tutto il mondo. 300 persone nel loro team
Parla Tedesco, Inglese
Sortlist membro da 2023
Fondato in 2016
3 premi conferitiNessuna revisione ancoraSii il primo a scriverne uno
Servizi
4 servizi offerti da Yoummday GmbH
Descrizione **DIGITAL TRANSFORMATION OF CUSTOMER OPERATIONS** yoummday helps companies virtualize and digitalize customer service, sales and back-office operations — replacing location-dependent contact-center structures with a flexible, technology-enabled operating model. At the center is an end-to-end CX platform connecting Talent sourcing and assessment, onboarding, training, workforce management, cloud telephony, quality assurance, reporting and AI-supported performance optimization. Companies can integrate the platform with their existing systems rather than replacing their complete technology stack. The operating model combines proprietary CX technology with a global pool of 27,000+ vetted freelance agents in 70+ countries and an in-house team of 200+ operations experts. Because customer operations are organized remotely rather than around individual call-center locations, companies can access skills and languages globally, build multilingual teams and adjust capacity as demand changes. Technology supports the human agent throughout the operation. AI-powered tools assist with language assessment, real-time guidance, written responses, quality assurance and demand forecasting, while human agents remain in charge of customer interactions. The result is not simply a new call-center tool, but a different operating model for customer operations: distributed instead of location-bound, scalable instead of capacity-constrained, data-driven instead of manually steered, and able to combine outsourcing, technology and operational management in one setup. Companies can use this infrastructure as a fully managed operation or retain operational control through yoummday's Enabled Service.Capacità in Strategia digitale (7) Call centerTrasformazione digitaleDistribuzioneCall center in entrataCall center in uscitaConsulenti del servizio clientiServizio clienti IA
Imparare di più su Strategia digitaleDescrizione **BUSINESS PROCESS OUTSOURCING FOR CUSTOMER COMMUNICATIONS** End-to-end outsourcing of customer operations across customer service, sales and back-office processes — combining people, technology and operational management. yoummday brings together a global pool of 27,000+ vetted freelance agents, proprietary CX technology and 200+ operations experts to manage customer interactions and the operational processes behind them. The model covers recruiting, onboarding, training, workforce management, telephony, quality assurance, reporting and continuous performance optimization. Companies can outsource complete customer operations or use individual parts of the infrastructure. With Managed Service, yoummday operates the customer operation end to end and holds the SLA. With Enabled Service, the client's own team retains operational control while using yoummday's platform, Talents and dedicated Customer Success support. The remote-first model removes the dependency on fixed contact-center locations and local labor markets. This enables multilingual customer operations across 35+ languages, rapid scaling as demand changes and a more flexible cost structure without traditional call-center infrastructure. yoummday supports inbound customer service, outbound sales, back-office operations, multilingual service, peak handling and complex customer interactions across phone, chat, email, social media and back-office channels.Capacità in Comunicazione aziendale (8) Call centerOutsourcing del back officeOutsourcing dei processi aziendali (BPO)Call center in entrataCall center in uscitaConsulenti del servizio clientiAssistenza clientiServizio clienti
Imparare di più su Comunicazione aziendaleDescrizione AI tools for customer support team increasing efficiency of human interactions without losing the human touch from the interaction. Further AI automations and AI agents are also available.Capacità in Intelligenza Artificiale (10) Acquisizione del clientecustomer relationship managementInterfaccia clienteEngineering di assistenza clientiConsulenti del servizio clientiAssistenza clientiServizio clientiServizio clienti IAAgenti IAIA conversazionale
Imparare di più su Intelligenza ArtificialeDescrizione Full-service CX outsourcing platform and service provider for inbound customer service and outbound sales with self-service (SaaS) and a fully managed service model. yoummday provides flexible customer operations across phone, chat, email, social media and back office, supported by 27,000+ vetted freelance agents across 70+ countries and 35+ languages. Standard projects can go live in up to 14 days, while team size can be adjusted by up to 80% within five hours. Proprietary CX technology supports agents with workforce management, quality assurance, real-time guidance and AI-assisted workflows while the human remains in charge of every customer interaction. Suitable for multilingual customer care, 24/7 service, peak handling, provider transitions, outbound sales and rapidly scaling operations.Capacità in Applicazione web (7) DistribuzioneAssistenza alle venditeCustomer relationship managementOperazioni di venditaConsulenti del servizio clientiAssistenza clientiServizio clienti
Imparare di più su Applicazione web
Squadra
300 membri del team di Yoummday GmbH
StoriaFounded in 2016 by Dr. Klaus Harisch and his sons Pablo and Lion, yoummday continues an entrepreneurial journey that began with telegate/11880 and GoYellow. From helping people find businesses to improving what happens when they connect, yoummday now rethinks CX with humans, technology and AI.
Premi
Yoummday GmbH è stato premiato 3 volte
Star Performer and Major Contender in Everest Group 2026 Customer Experience Management (CXM) PEAK Matrix®2026-09-01Industry Awards
ECCCSA 2023 finalist2023-08-01Industry Awards
Texas Instruments 2025 Supplier Excellence Award2026-03-01Customer Awards
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Contatto
Dati di contatto di Yoummday GmbH
Dettagli
- Sede centraleyoummday GmbH, Infanteriestraße, München, Germany
- yoummday GmbH (Berlin), Nostitzstraße, Berlin, Germany
- yoummday GmbH (Halle), Willy-Brandt-Straße, Halle (Saale), Germany
- Yoummday Prague s.r.o, Pod Dráhou, Prague 7-Holešovice, Czechia
- Aleksandar Malinov, Sofia, Bulgaria